Términos del servicio

The general terms and conditions outlined below apply to all business transactions conducted on the website www.onlylens.com. This website is owned by OnlyLens SL, a company specializing in selling sunglasses and accessories.

By placing an order, the customer acknowledges their commitment to purchase the selected merchandise. The contract becomes binding once the customer receives confirmation that their order has been registered on www.onlylens.com.

• PRICES

  All prices displayed on the website include applicable taxes, delivery expenses, and administrative fees directly related to the purchase. However, taxes or customs duties that apply in countries outside the European Union (EU) are not included in the listed prices and will be the responsibility of the customer upon delivery.

  • Refund Policy for Rejected Customs or Taxes: Returns due to the rejection of destination taxes or customs fees will incur a 10%-20% deduction from the total refund amount.
    
    

  Additionally, fluctuations in currency exchange rates may result in slight discrepancies between the listed price and the amount charged. This fluctuation, usually between 1% and 3%, depends on the exchange rate set between the merchant's country and the customer's country. This applies only to payments made in currencies other than Euros (€).

  Prices and product availability on the website are subject to change at any time without prior notice. These changes will not affect confirmed orders.

• SHIPMENT

  We offer free delivery on all items, regardless of destination. Orders are shipped via express courier services, providing a tracking code, certification, and delivery notification. For countries where courier delivery to individuals is not accepted, the shipment will be managed by the local postal service.

  • SEUR (http://www.seur.com/)
  • TNT (http://www.tnt.com/)
  • Fedex (http://www.fedex.com/)

  
  All the shipments are carefully prepared by our staff. We wrap all thoroughly sunglasses with a special packaging for optical material to prevent accidents or damage to the shipment.

  All sunglasses are sent with all the accessories and distinctive authenticity attaches by the brand or manufacturer.

• DELIVERY DATES

  At OnlyLens, we aim to process and ship orders as quickly as possible. If an item is not in stock, it will be shipped promptly based on availability from our suppliers or manufacturers. Delivery timelines are subject to product availability and depend on timely and accurate shipments from our suppliers.

  In rare or exceptional cases, such as force majeure, transport disruptions, strikes, or supply chain shortages, delivery times may be extended.

  We are committed to keeping our customers informed about the status of their orders, particularly in cases of unexpected delays or if a product is out of stock.

  The order process is structured as follows:

  1. Customer: Confirms the order.
  2. Customer: Completes payment for the order.
  3. OnlyLens: Confirms and accepts payment.
  4. OnlyLens: Processes the order.
  5. OnlyLens: Ships the order to the specified address.
  6. Customer: Receives the order.
     
     

  Estimated Delivery Times

  The approximate delivery times vary depending on product availability and the delivery destination:

  Delivery Country	Express (Available)	In Restock
  European Economic Community (EEC)	2-3 days	7-10 days
  Rest of Europe	3-4 days	8-12 days
  United States, Australia	4-6 days	12-15 days
  Other Countries	5-10 days	14-17 days

  EEC Countries Include:

  Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Sweden, and the United Kingdom.

  Rest of Europe Includes:

  Albania, Armenia, Azerbaijan, Georgia, Iceland, Israel, Kazakhstan, Kosovo, Macedonia, Moldova, Montenegro, Norway, Russia, Serbia, Switzerland, Turkey, and Ukraine.

  Important Note:
  The delivery period begins once OnlyLens has confirmed full payment for the order.

• PAYMENT METHODS

  Credit Card
  We accept payments via Visa, Mastercard, Eurocard, and American Express credit or debit cards. This service is securely managed by our bank partner, Banc de Sabadell (www.bancsabadell.com), incorporating the latest safety protocols:

  • SSL Encryption
  • 3D Secure Authentication

  Payments made through this method are processed immediately upon confirmation.

  PayPal
  We also accept payments through PayPal, a globally recognized and secure payment platform that supports Visa, Mastercard, and American Express transactions. PayPal’s secure servers ensure the highest level of protection for your financial data.

  Payments made through PayPal are processed instantly and automatically.

  Wire Transfer (European Community)
  For customers within the European Union, we accept payments via bank transfer or direct deposit into our bank account. Please ensure that the full amount is transferred in advance.

  To expedite order processing, kindly send us a confirmation email along with proof of transfer at info@onlylens.com.

  Bank Details for Wire Transfers:

  • Bank Name: Sabadell Bank
  • IBAN: ES17 0081 0351 7100 0141 6151
  • BIC (SWIFT-CODE): BSABESBBXXX
    
    

  Cash on Delivery (Spain Only)
  Customers in Spain have the option to pay upon delivery of their order. This method incurs an additional charge of €2. Please contact us at OnlyLens to confirm your order prior to shipment.

  Pick Up in Store (Barcelona)
  Customers can choose to pay and collect their order directly at our physical store located in Barcelona:
  C/ Laforja 63, 08021 Barcelona
  Operating hours: 10:00 - 14:00 and 15:00 - 19:00.

  Our customer service team will notify you once your order is prepared and ready for pick-up.

• PRIVACY POLICY

  Your personal data will be processed and securely stored in compliance with the Spanish Data Protection Act, under the ownership of OnlyLens SL. We are committed to safeguarding your information and ensuring its confidentiality.

  For more details, please review our:

  • Privacy Policy
  • Cookies Policy
    
    

• SECURITY

  OnlyLens SL, headquartered in Barcelona, Spain, operates in full compliance with Spanish e-commerce legislation.

  Our website integrates all the security measures mandated by the Law of Services of the Information Society and Electronic Commerce (LSSI), ensuring:

  • Privacy of personal data
  • Transparent policies on purchases, shipping, and returns

  Please note that all products, images, and content on this website are protected by copyright laws. Any unauthorized reproduction, whether partial or total, is strictly prohibited unless expressly permitted.

  Data Encryption:
  We ensure that all consumer data is encrypted during both transmission and reception, providing maximum confidentiality in compliance with applicable laws and best e-commerce practices.

  Secure Payments:
  All online payments are processed via trusted, internationally recognized secure gateways. At OnlyLens, we do not store or have access to customer card or bank account details.

• AUTHENTICITY

  All sunglasses and accessories available on our website are 100% original and new, sourced directly from official manufacturers or authorized distributors.

  Each item is shipped with its original accessories and authenticity documentation provided by the brand or manufacturer, ensuring you receive genuine products of the highest quality.

• EXCHANGES AND RETURNS

  If you are not fully satisfied with your purchase or if it does not meet your expectations, you may request an exchange or return within 14 days of delivery. At OnlyLens, we stand by the quality of our products and services, which is why we offer a full refund of your order amount.

  Address for Returns or Exchanges:
  OnlyLens
  C/ Laforja 63
  08021 Barcelona (Spain)

  Steps for Exchange or Refund:

  1. Customer: Return the order to OnlyLens.
  2. OnlyLens: Receive and inspect the order.
  3. OnlyLens: Verify the condition of the returned product.
  4. OnlyLens: Process the refund or exchange.
     
     

  Return Conditions:

  • Products must be returned in their original condition, unused, and with all accessories included.
  • OnlyLens reserves the right to claim compensation for damages if the returned merchandise shows signs of use or damage.
    
    

  Shipping Costs:

  • The customer is responsible for the return shipping costs.
  • If the wrong product was delivered due to an error by OnlyLens, we will cover all costs associated with the return and shipment of the correct item.
    
    

  Important Notice:
  Before returning any product, please contact our customer service team to inform us of the reason for the exchange or refund.

  Refund Timeline:
  Refunds are processed within 48-72 hours of receiving and inspecting the returned item. Refunds will be issued via the same payment method used for the purchase. For payments made via Cash On Delivery or Bank Transfer, please provide your IBAN and SWIFT code for the refund.

• WARRANTY

  All products sold by OnlyLens come with a 2-year warranty, as required by Law 23/2003 of July 10 on Guarantees in the Sale of Consumer Goods. This warranty covers any manufacturing defects and guarantees the repair or replacement of defective parts.

  What the Warranty Covers:

  • Defects in manufacturing or materials.

  What the Warranty Does NOT Cover:

  • Lenses (scratches, cracks, or damage caused by improper handling).
  • General wear and tear or deterioration resulting from misuse, negligence, or lack of care by the consumer.

  For warranty claims, the customer must contact our team with proof of purchase and details of the defect. The responsibility for the warranty lies with the manufacturer or authorized distributor.

• LEGAL FRAMEWORK

  The services provided by OnlyLens are managed from our commercial headquarters in Barcelona, Spain. All shipments and payments are processed through this office. Therefore, any legal agreements or disputes between OnlyLens and its customers will be governed by Spanish Law.

  Contact Information for Terms of Service Queries:
  Email: info@onlylens.com

  OnlyLens SL
  C/ Laforja 63,
  08021 Barcelona, Spain