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TERMS AND CONDITIONS

The general terms and conditions of contract are applied to all business transactions conducted on the site www.onlylens.com. This website is owned by OnlyLens SL, a company dedicated to selling sunglasses and accessories.

After ordering a product, the consumer will manifest its binding to purchase the merchandise requested. The contract is official when the Consumer receives the confirmation that the order is registered in www.onlylens.com

  • PRICES

    All prices listed on the website include all applicable taxes, other applicable costs and delivery expenses, collection fees and administrative procedures directly applicable to the purchase, not including any taxes or customs fees which apply in countries outside the European Union once the order arrives at its destination. Returns due to the rejection of destination taxes or customs fees would have a 10%-20% charge in the refund of the total amount.

    Because of the difference of basic currency exchange rate in different countries, the actual amount of money deducted from your account may be discordant with that you should pay for your buying due to the fluctuation of currency exchange rate. Normally, this fluctuation is between 1% and 3%. The margin is fixed by the currency exchange rate between the merchant's country and your country. This only affects payments with currencies other than Euro.

    At any time and without notice, prices and/or articles on this website may be changed. These changes don’t apply to confirmed orders.

  • SHIPMENT

    Free delivery on all items and to any destination.

    Orders are shipped with an express courier services (in some countries outside the European Union, in which delivery by courier service to individuals is not accepted, the shipment is made by Post), tracking code, certificate and notice reception. Specifically, the following transport companies are used depending on the country of delivery:

    • UPS (http://www.ups.com/)
    • SEUR (http://www.seur.com/)
    • TNT (http://www.tnt.com/)
    • Fedex (http://www.fedex.com/)

    All the shipments are carefully prepared by our staff. We wrap all thoroughly sunglasses with a special packaging for optical material to prevent accidents or damage to the shipment.

    All sunglasses are sent with all the accessories and distinctive authenticity attaches by the brand or manufacturer.

  • DELIVERY DATES

    OnlyLens send the products as soon as possible. If they are not in stock, OnlyLens send them as soon as possible depending on the availability on the supplier (manufacturer). The delivery is subject to availability of the products by OnlyLens, which depends, in turn, that the manufacturer will deliver the sunglasses correctly and on time. In special and rare cases, the delivery time may be extended.

    The delivery may be delayed in cases of force majeure, transport problems or performance, strikes, shortages of raw materials or the like.

    The consumer will always be informed about the status of his or her order, especially when unexpected delays occur or there is no stock of the product ordered.

    This is the process of each order:

    • Consumer: Order confirmation
    • Consumer: Payment of the total price of the order
    • OnlyLens: Confirmation and acceptance of payment
    • OnlyLens: Processing of the order
    • OnlyLens: Ship of the order to the address provided
    • Consumidor: Receipt of the order

    These are the approximate delivery times depending on the availability and the delivery country.

    Delivery countryAvailability
     ExpressAvailableIn Restock
    European Economic Community (EEC)2-3 days7-10 daysConsult
    Rest of Europe3-4 days8-12 days
    United States, Australia4-6 days12-15 days
    Another countries5-10 days14-17 days

    European Economic Community (EEC): Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Croatia, Denmark, Slovakia, Slovenia, Spain, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, United Kingdom, Romania and Sweden.

    Rest of Europe: Albania, Armenia, Azerbaijan, Georgia, Iceland, Israel, Kazakhstan, Kosovo, Macedonia, Moldova, Montenegro, Norway, Russia, Serbia, Switzerland, Turkey, Ukraine.

    The delivery period starts when OnlyLens confirm the payment of the full price of the order.

  • PAYMENT METHODS

    Credit card

    Payment by credit card or Visa, Mastercard, Eurocard and American Express debit card. This service is managed by our bank (“Banc de Sabadell - www.bancsabadell.com”) and has all the safety requirements (SSL Encryption, 3DSecure) to ensure that the transaction security and the data provided by the consumer.

    With this payment method the confirmation of the payment is automatic and immediate.

    Paypal

    System support payment by credit card VISA, American Express and Mastercard. Payment is totally secure servers and with an international reputation and millions of daily transactions as PayPal.

    With this payment method the confirmation of the payment is automatic and immediate.

    Wire transfer

    With this method of payment the order will be paid in advance by bank transfer or a deposit into our bank account. We ask to the Consumer to confirm us by sending email (info@onlylens.com) a notice or proof of transfer. This will expedite the delivery of the order.

    Bank details of OnlyLens:
         Bank: Sabadell Bank
         IBAN: ES17 0081 0351 7100 0141 6151
         BIC (SWIFT-CODE): BSABESBBXXX

    Cash on Delivery

    With this method of payment, the amount is payable once the package is received at the delivery address. This method of payment has a surcharge of 2€. Call to OnlyLens to confirm before place the order on shipping. This payment method is only available in Spain.

    Pick up the sunglasses at our shop in Barcelona

    Using this payment method the consumer can choose to pay and pick up the order at our store in Barcelona (C / Laforja 63 08021 Barcelona • • 10h-14h / 15h-19h). Our customer service team will notify the consumer when the order is prepared and ready for its delivery.

  • PRIVACY POLICY

    The personal data will be processed and incorporated into a registered with the Spanish Data Protection Agency under the ownership of OnlyLens SL file.

    You can read more about Private Policy or the Cookies Policy.

  • SECURITY

    OnlyLens SL is a company based in Barcelona (Spain) and complies the Spanish e-commerce legislation.

    This website incorporates all the security mechanisms required by the LSSI (Law of Services of the Information Society and Electronic Commerce of Spain) such as insurance to guarantee the privacy of personal data server, privacy policies, terms of purchase, shipping and returns policies.

    Remember that products offered in this shop, as well as images and other content are protected by copyright, so your copy or total or partial reproduction unless the express permission is prohibited.

    The data provided by the consumer is encrypted both in the transmission and the reception, providing our customers with the utmost confidentiality in accordance with the provisions of the law and good practices of e-commerce.

    All online payments are made through secure gateways with the maximum reliability entities and international prestige. OnlyLens NOT have visibility or store any data cards or bank accounts of Consumers.

  • AUTHENTICITY

    All the sunglasses and accessories featured on this website are new and 100% original brands.

    We work directly with manufacturers or distributors. We ship the sunglasses with all their accessories and distinctive authenticity attaches by the brand or the manufacturer.

  • EXCHANGES AND RETURNS

    If you are not satisfied with the product you have ordered or it does not meet your expectations, you can exchange or return the sunglasses within 14 days of delivery. In OnlyLens we are convinced of the quality of our products and service, that’s why the company refund the total order amount.

    Address for returns or exchanges :
         Dpto. Cusomer Service OnlyLens
         C/ Laforja 63
         08021 Barcelona (España)

    These are the steps in case of exchange or refund:

    • Consumer: send back the order to Only Lens
    • OnlyLens: receipt the order
    • OnlyLens: check the conditions of the order
    • OnlyLens: refund the order

    The consumer only may return the product intact with all accessories and a product that has never been used. OnlyLens reserves the right to claim damages if the returned merchandise is damaged or shows signs of use.

    The consumer shall bear the cost of forwarding. If a different product requested by the customer it was delivered by mistake, it will be removed and you will be given the right product with no extra charges to the consumer.

    Before you send the order, the consumer should contact us and inform us of the reason for the exchange or refund.

    The amount of the refund shall be paid within a maximum of 48/72 hours from receipt thereof, upon verification of the product. Payment will be made in the same form of payment that was decided upon purchase. Purchases made by the method of Cash On Delivery, payment in cash or bank transfer please provide a bank account number (IBAN, SWIFT) for the refund.

  • WARRANTY

    The securities of each of the items will be legally established in each case, being responsible for them, the manufacturer or the distributor failing.

    All our products are original brand and are warranted for two years, according to law (Law 23/2003 of July 10 of Guarantees in the Sale of Consumer Goods), covering any manufacturing defect. The warranty covers the replacement or repair of defective parts. The warranty DOES NOT COVER crystals (scratches, cracks and rough handling thereof) or Article deterioration as a result of misuse or negligence by the consumer.

  • LEGAL FRAMEWORK

    The service is provided in commercial OnlyLens headquarters in Barcelona and shipments and payments are handled from this office. Therefore, the legal arrangements between OnlyLens and consumer correspond to the Spanish Law.

    OnlyLens SL


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