The customer has 14 days from the date of receipt of order to make the change / return of purchased products. The reception ticket for delivery would serve as proof of receipt and date os reception.
Only you can return a faulty product or it can be used intact for later sale. Products which have been used can not be returned. If the product has reached ONLYLENS defects will be responsible for shipping charges. Otherwise the customer shall bear full cost of shipping during the change. Therefore, you must include in the post or make a transfer to our account of the total new shipment. It is necessary for the customer to contact us, explaining the reason for return. Returns Address:
Customer Service (returns and exchanges)
C/ Laforja 63-65 bajos,
08021 Barcelona, Barcelona (Spain)